We have studied our CRM customers and one thing is perfectly clear. Users spend large amounts of time in their email application. In fact in more than 50% of our customers, email is their # 1 application.

The Problem is simple - CRM data does not live in email systems.  Whilst users are in their email they are more likely to need to perform basic CRM tasks - mainly being

• Lookup customer Data
• Log customer activities and tasks
• Add new Leads and Opportunities

iLinks' key features are as follows:

• Access your Oracle CRM data from within GMail - live (Google Gadget)
  • Search on email, phone, account, contact name
  • View Contact Data
  • Add Tasks, Leads, Opportunities

• Automatically Log Incoming and Outgoing Email from within GMail
  • Create Task in CRM
  • Link to Contact, Lead, Account in CRM
  • Store Email as CRM attachment

• Automatically Synchronise CRM On Demand Calendar with Google Calendar
  • 1 or 2 way Synchronisation
• Inserts, Updates, Deletes all supported and configurable
• Link to CRM Contact, Account

• Automatically Synchronise CRM On Demand Contacts with Google Contacts
  • 1 or 2 way Synchronisation
  • Inserts, Updates, Deletes all supported and configurable
  • Link to CRM Account

iLink is a full end-to-end cloud based solution built on Amazons Suite of cloud based tools AWS.  Integration of 2 leading cloud solutions, Google Apps™ and CRM On Demand are best managed in the cloud.  Amazons platform provides a scalable, reliable and market proven platform.